Online CO
Online CO (commercial offer) - is a page with detailed information about an order. This page contains:
- Customer information
- Detailed order information
- The possibility to make an online payment for the order
- Delivery information
- Information about the terms of fulfillment, delivery, and receipt of the order
- The possibility to correspond with the manager
The page address looks like manual.vitrager.com/co/m70X8W, where:
- manual.vitrager.com - website address
- /co/ - site section marker, specifically the commercial offer
- m70X8W - unique identifier of the commercial offer
General information
Displays general order information, namely:
-
- Order number + Customer’s last name and first name. Customer data is filled in when the order is created.
- PDF generation button
– the version of the PDF document depends on the default configuration of the commercial offer variant (More details ➤ here). - Variant – displays the order name and the calculation variant name (by default: website name + Variant 1).
- Status – shows the current status of the order. Orders can have the following statuses:
- New
- In progress
- Approved
- Accepted
- In production
- Manufactured
- Shipped
- Completed
- Archive
- Offer validity period – shows the date until which payment can be made. If the period expires, it will display “Expired”. To renew the validity period, you need to contact the manager. When creating an order, this period is set automatically based on the company’s pricing settings (More details ➤ here).
- Production time – shows the number of days. The value is taken from the collection’s basic settings (More details ➤ here).
- Service completion time – shows the number of days. This parameter is displayed only if the order includes services and these services have configured timeframes. More details about service settings ➤ here.
- Total cost – displays the total order amount in the format amount + currency.
- Share order button – this button appears only for authorized website users and opens a modal window where you can:
- Send the online offer link via email
- Send the online offer link via WhatsApp
- Send the online offer link via Telegram
- Send the online offer link via Viber
- Copy the online offer link to the clipboard
- Seller details – shown only if an invoice has been issued. The seller information is configured in the section My Company – Legal Entities, and includes:
- Name – name of the legal entity
- Address – legal address of the company
- Phone
Please note! If the offer validity period has expired, a notification will appear: "To update the price, send a message to our manager". When you click send a message, a modal window will open, allowing you to write a message to the manager, which will be attached to the order.
Construction details
Represents a list of construction blocks. Each construction block consists of three parts:
-
-
- Left section:
- Construction name – by default, the name consists of construction type + number (if several constructions of the same type exist, each subsequent one is numbered +1). If necessary, the manager can change the name while processing the order.
- Size – width × height. Dimensions are specified in millimeters.
- Opens – indicates the direction of opening (Inwards / Outwards).
- Viewed: from inside – shows the appearance of the construction as displayed in the image.
- Notes – if the manager adds a note to the construction, it is displayed here. Otherwise, the notes section remains empty.
- Center section:
- Construction image – shows the appearance of the construction from the inside, including color and opening scheme. To enlarge the image, click the magnifier icon
, after which a modal window with the image and dimensions will open. - Energy efficiency class – shows the energy class and efficiency coefficient.
- Amount – shows the number of constructions of this type.
- Construction specifications – displays the list of components included in the current construction. Base components are shown initially, while additional accessories are hidden and can be viewed by clicking Show more. Each component may include detailed information on click, depending on configuration settings (More details ➤ here). Base components include:
- Material
- Collection
- Color outside – name + appearance
- Color inside – name + appearance
- Glazing
- Burglary safety (if present)
- Construction image – shows the appearance of the construction from the inside, including color and opening scheme. To enlarge the image, click the magnifier icon
- Right section:
- Number of constructions × Price per construction
- Total price
- Left section:
-
Pricing
This block displays a detailed breakdown of what the order price consists of, namely:
-
-
- Sum without VAT – the gross amount in the format number + currency
- Volume discount – if a discount is applied, the discount value is displayed in the format number + currency
- Personal discount – if the order was created by a sub-dealer and an additional discount was granted (More about sub-dealer orders ➤ here) or if a manager manually assigned an additional discount in the order, then the percentage and the calculated amount are displayed in the format number + currency
- New sum without VAT – the gross amount recalculated with the discount applied
- List of services with amounts – if the order contains services (More about service configuration ➤ here), they are displayed alongside their costs in the format number + currency
- Total sum without VAT – if the order includes taxes (More about configuring taxes ➤ here), this field shows the total cost before taxes in the format number + currency
- Tax – this line shows the name of the applied tax (taken from the tax pricing rules), its percentage, and the calculated tax amount in the format number + currency
- Total sum– the final net cost of the order in the format number + currency, as well as the number of unique items included
- Proceed to checkout button – if the manager has generated an invoice for the order and a payment system (other than bank transfer) has been selected as the payment method, this button becomes available. Clicking it sends the customer to the checkout page, where after entering data and confirming, they are redirected to the payment provider’s website for payment. More about configuring payment methods ➤ here
-
Notes
If a manager adds notes to the calculation option, a notes block becomes visible. In all other cases, it remains hidden.
Addresses
This block consists of two sections:
- Your delivery address – the details of the actual delivery location. It includes:
- First and last name
- Street address
- Postal code and city
- Country
- Company name (if specified)
- Invoice address – the address used for invoicing. If the billing address is not specified, the delivery address will be used instead. It includes:
- First and last name
- Street address
- Postal code and city
- Country
- Company name (if specified)
Additional information about your order
This block appears when the manager adds additional information about your order or when the order is created by the manager (if this information is configured in Special Discounts/Surcharges under the section “Prepayment and delivery terms”. More details can be found ➤ here).
Your payment method
If a payment invoice is available for the order, this block will display the payment details.
-
-
- If the payment method is bank transfer, the block will display detailed bank account information (more details about configuring payment methods ➤ here), including:
- account holder,
- beneficiary bank name,
- IBAN,
- BIC,
- payment reference.
- If a payment system is selected as the payment method (more details about configuring payment methods ➤ here), a button for online payment titled Place Order will appear in the pricing block. It will redirect the user to the checkout page. In the payment method block, the following information will be displayed:
- name of the payment system,
- account owner,
- payment reference.
- If the payment method is bank transfer, the block will display detailed bank account information (more details about configuring payment methods ➤ here), including:
-
Please note! If the order has been paid partially or fully, the Place Order button will not be displayed!
Information about the terms and conditions of execution, delivery and receipt of the order
The data in this block is taken from the website settings (section "General information on the terms of execution, delivery, and receipt of the order". More details ➤ here).
If the order includes services, the name and description of the added services will be displayed at the end of the general information section (more details about service descriptions ➤ here).
If the text exceeds 5 lines, the remaining part is hidden. To display the full content, the user needs to click Show more.
Messages
For communication with the manager, users can send messages that will be attached to the current order.
-
-
- To send the first message, click the Add your message button. A modal window will appear where you can write and send a message, as well as attach any file.
- If messages already exist, click View all to open the full message history and send additional messages. In the modal window, users will see the correspondence history and a message input field. Files can also be attached by clicking the paperclip icon
.
Please note! Only authorized users can upload files.
The message history contains the following information:- Client/manager first and last name
- Message author (Client / Seller)
- Date and time of message creation
- Message text. If it is a file, a link to download the file will be displayed.
-
Why choose us
The data is taken from the Company Description section in the My Company settings (More details ➤ here). If the text exceeds 5 lines, the remaining content will be hidden.
To view the full text, click Show more.
